![]() Universal Credit claimants can update any changes in circumstances, check on their payments and rearrange appointments 24 hours a day through their online journal. More informationĩ9% of applications to Universal Credit are made online. The key Universal Credit Freephone numbers include:Īnyone calling the old numbers will hear a message informing them of the change and the new number to call.įreephone numbers for other DWP benefits and services are set to follow, with all numbers switched over by the end of 2017. That’s exactly why we’ve set up the new Freephone numbers, which are available from today. Work coaches are also there to support people with their online account but we know this is a big change for many, and we want to make sure people can get the extra help they need, without worrying about paying for a phone call. The vast majority of people apply for Universal Credit online, setting up an account that they can access 24 hours a day to manage their claim. We’re building a welfare system that is fit for the modern world where people increasingly manage their affairs online. ![]() Secretary of State for Work and Pensions David Gauke said: In October, Secretary of State for Work and Pensions David Gauke committed to making all DWP helplines Freephone numbers by the end of the year. ![]() All DWP Universal Credit phone lines are now free and nobody will be charged when they need to call to get help with their Universal Credit claim.
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